Terms & Conditions

BharatStey – TERMS AND CONDITIONS

Last Updated: 29/08/2026

Welcome to BharatStey.

BharatStey is an online travel and accommodation booking platform that allows users to discover, compare and book hotels, villas, resorts, farmhouses, homestays, guest houses, holiday homes, vacation rentals and other eligible accommodation properties.

By accessing, browsing, registering on or using BharatStey, you agree to comply with these Terms and Conditions. If you do not agree with any part of these Terms, please do not use the BharatStey platform.

ABOUT BharatStey

BharatStey provides an online platform that connects guests with property owners, hosts, managers and authorized accommodation providers.

BharatStey may facilitate property discovery, booking, payment processing, communication, reviews and other travel-related services.

Unless specifically stated otherwise, BharatStey does not own, operate or directly manage every property displayed on the platform.

The actual accommodation service is generally provided by the relevant property owner, host or authorized property operator.

Acceptance of terms

By using BharatStey, you confirm that you have read, understood and agreed to these Terms and Conditions, the Privacy Policy, Booking Rules and Regulations, Cancellation and Refund Policy and other applicable BharatStey policies.

These policies may form part of your agreement with BharatStey where applicable.

User eligibility

You must provide accurate information when creating an account or making a booking.

You must have the legal capacity to enter into a binding agreement under applicable law.

If a booking involves a minor, the booking must be made or supervised by a parent, guardian or legally responsible adult.

User account

Certain features of BharatStey may require you to create an account.

You are responsible for:

Providing accurate information Maintaining the security of your account Keeping your password confidential Protecting your login credentials Preventing unauthorized access to your account

You must notify BharatStey promptly if you believe your account has been compromised or used without authorization.

BharatStey may suspend, restrict or terminate an account where there is reasonable evidence of fraud, misuse, false information, unauthorized activity, abuse, illegal activity or violation of these Terms.

Google sign-in

BharatStey may allow users to register or log in using Google Sign-In.

By selecting the Google Sign-In option, you authorize BharatStey to receive the information made available through the authentication process.

BharatStey does not receive your Google account password through Google Sign-In.

Use of Google services may also be subject to Google's applicable terms and policies.

Property listings

Properties listed on BharatStey may include hotels, villas, resorts, farmhouses, homestays, guest houses, holiday homes, vacation rentals and other eligible accommodation properties.

Property information may be submitted by owners, hosts, property managers or authorized representatives.

Hosts are responsible for ensuring that all information provided to BharatStey is accurate, current, complete and not misleading.

This includes:

Property name Property type Location Full address Property photographs Description Amenities Guest capacity Pricing Availability Check-in and check-out information Property rules Cancellation policy Taxes and additional charges where applicable

Property ownership and authorization

Any person submitting a property confirms that they are the owner or an authorized representative of the property or have the necessary legal authority to list the property.

BharatStey may request documents to verify ownership, authorization or other property information.

Providing documents does not guarantee listing approval.

Property verification

BharatStey may verify properties and hosts before or after a listing is published.

Verification may include requests for:

Government-issued identification Ownership proof GST certificate Business registration Authorization documents Applicable licences Safety certificates Tourism or accommodation permissions Other documents reasonably required for verification

BharatStey may reject, suspend or remove a listing if the information or documents provided are incomplete, false, misleading, fraudulent or otherwise unacceptable under applicable policies or law.

Property photographs and content

Hosts must upload photographs and information that reasonably represent the actual property.

Hosts must not upload:

Fake property photographs Misleading photographs Photographs belonging to another property without authorization Copyrighted content without appropriate rights False descriptions Misleading amenities Content intended to deceive guests

Hosts confirm that they have the necessary rights and permissions to upload photographs, videos, descriptions, logos and other property-related content.

Booking

A booking request does not necessarily constitute a confirmed reservation.

A booking will be considered confirmed when the required booking process has been successfully completed and confirmation is issued through BharatStey or the applicable booking/property system.

Confirmation may be provided through:

Website notification Email SMS WhatsApp Other supported communication methods

Booking information

Before completing a booking, guests should carefully review:

Property name Property location Check-in date Check-out date Number of guests Room or accommodation type Amenities Price Taxes Additional charges Cancellation policy Property rules Check-in requirements

Guests are responsible for reviewing the information before confirming the booking.

Pricing

Property prices displayed on BharatStey may include or exclude applicable:

GST Government taxes Service fees Cleaning fees Extra guest charges Security deposits Property-specific charges Other applicable fees

The applicable price and charges presented during the final booking or checkout process will generally apply to the booking, subject to correction of obvious errors.

Taxes and GST

Applicable taxes may be charged according to the nature of the transaction and applicable law.

Where GST is applicable, it may be displayed separately or included in the listed price.

Property owners and hosts are responsible for their own GST registration, tax compliance, invoicing and other statutory obligations applicable to their business.

Payment

BharatStey may use authorized third-party payment service providers, including Razorpay, to process payments.

Available payment methods may include:

UPI Credit cards Debit cards Net banking Wallets Other supported payment methods

Payment processing may be subject to the terms, policies and security procedures of the applicable payment provider.

Payment security

BharatStey does not intentionally store complete card numbers, CVV numbers or banking passwords on its own servers.

Payment information may be processed by authorized payment service providers.

Users are responsible for using their own legitimate payment methods and must not use unauthorized, stolen or fraudulent payment instruments.

Payment failure

If a payment fails, the booking may remain unconfirmed.

The user may be required to retry the payment.

If an amount has been deducted but the booking has not been confirmed, the user should contact BharatStey support and provide the relevant transaction details.

Cancellation

Bookings may be subject to different cancellation policies depending on the property and rate selected.

The cancellation policy applicable to a particular booking will govern the cancellation and refund process.

Guests should review the cancellation policy before completing payment.

Refunds

Where a refund is applicable, the refund amount will be determined according to the applicable booking cancellation policy and other applicable terms.

Refunds may be affected by:

Cancellation timing Property policy Applicable fees Taxes Payment gateway processing Bank processing Non-refundable components Other applicable conditions

Refund processing times may vary depending on the payment provider and user's bank or financial institution.

Non-refundable bookings

Some properties or booking rates may be marked as non-refundable.

Where a booking is clearly identified as non-refundable before payment, cancellation may result in no refund except where required by applicable law or otherwise stated in the booking terms.

No-show

If a guest does not arrive at the property without cancelling the booking, the booking may be treated as a no-show.

Refund eligibility will depend on the applicable property cancellation policy.

Early departure

If a guest leaves the property before the scheduled check-out date, the unused portion of the booking is not automatically refundable.

Any refund will depend on the applicable property cancellation policy.

Check-in

Guests must follow the property's check-in requirements.

The property may require:

Valid government-issued identification Booking confirmation Guest details Security deposit where disclosed Other legally permitted verification

The property may have specific check-in requirements for guests, including age requirements or identification requirements.

Check-out

Guests must check out according to the property's published check-out time.

Late check-out is subject to availability and property approval.

Additional charges may apply where disclosed by the property.

Guest responsibilities

Guests agree to:

Provide accurate information Follow property rules Respect the property Respect neighbours Maintain reasonable cleanliness Follow occupancy limits Follow safety instructions Avoid property damage Follow applicable laws Respect staff and property personnel

Maximum occupancy

Guests must not exceed the maximum occupancy specified for the property or booking.

Additional guests may be refused or may incur additional charges where permitted and disclosed.

Parties and events

Parties, celebrations, gatherings, events, commercial shoots and other group activities are permitted only where the property expressly allows them.

Unauthorized events may result in cancellation of the booking and additional consequences according to the applicable property rules and law.

Smoking

Smoking is permitted only in areas where the property allows it.

Guests must follow all smoking restrictions communicated by the property.

Pets

Pets are permitted only where the relevant property explicitly allows them.

Guests must disclose or follow any applicable pet rules before arrival.

Illegal activities

BharatStey properties must not be used for illegal activities.

This includes fraud, violence, harassment, unauthorized activities, unlawful drug-related activities, identity fraud, property damage and activities that violate applicable laws.

Property damage

Guests may be responsible for legitimate damage caused by themselves or members of their group.

Where permitted by applicable law and booking terms, the property owner or host may seek reasonable compensation for documented damage.

Personal belongings

Guests are responsible for their personal belongings and valuables during their stay.

BharatStey and the property are not automatically responsible for lost, stolen or unattended personal belongings except where liability is imposed by applicable law.

Host responsibilities

Hosts are responsible for:

Providing accurate property information Maintaining accurate availability Honouring confirmed bookings Providing advertised accommodation Maintaining reasonable cleanliness Maintaining reasonable safety standards Providing advertised amenities Disclosing material restrictions Maintaining required licences and permissions Following applicable laws Responding reasonably to guest issues

Host cancellation

Hosts should not cancel confirmed bookings without a legitimate reason.

Repeated or unjustified host cancellations may result in:

Warning Listing suspension Reduced listing visibility Listing removal Account restrictions Other applicable platform measures

Property safety

Hosts are expected to maintain reasonable safety standards appropriate to the type of accommodation offered.

Where applicable, properties should maintain appropriate:

Fire safety equipment Emergency exits Emergency contact information Electrical safety Gas safety Swimming pool safety Security arrangements

Guests must follow property safety instructions.

Reviews

Eligible guests may be allowed to submit reviews after their stay.

Reviews must be genuine, truthful, relevant and respectful.

Reviews must not contain:

Threats Harassment Hate speech Personal attacks Private information Fraudulent claims Fake experiences Spam Advertising Extortion Paid manipulation

BharatStey may remove or restrict reviews that violate its policies or applicable law.

Fraud prevention

BharatStey may conduct security and fraud-prevention checks.

Prohibited conduct includes:

Fake accounts Fake properties Fake bookings False documents Identity fraud Payment fraud Stolen payment methods Review manipulation Scam activity Unauthorized access Platform abuse

BharatStey may suspend accounts, cancel bookings, restrict transactions or remove listings where fraudulent or suspicious activity is identified.

Intellectual property

BharatStey branding, logo, website design, software, graphics, text, photographs created by BharatStey and other proprietary materials may be protected by applicable intellectual-property laws.

Users may not copy, reproduce, distribute, modify, scrape, reverse engineer or commercially exploit BharatStey proprietary content without authorization, except where permitted by law.

User-generated content

If you submit reviews, photographs, descriptions, feedback or other content to BharatStey, you confirm that you have the necessary rights to submit such content.

You must not submit content that infringes another person's intellectual-property rights, privacy rights or other legal rights.

Platform availability

BharatStey aims to maintain reliable platform availability but does not guarantee uninterrupted or error-free operation.

Temporary interruptions may occur due to:

Maintenance Technical failures Internet connectivity issues Cloud infrastructure issues Payment provider issues Security incidents Third-party service failures Events beyond reasonable control

Third-party services

BharatStey may use third-party services including payment providers, Google authentication, hosting providers, communication providers, analytics providers and other technology providers.

Use of third-party services may also be subject to their respective terms and policies.

Third-party links

BharatStey may contain links to third-party websites or services.

BharatStey is not responsible for the content, availability, security or privacy practices of third-party websites.

Limitation of platform role

BharatStey may operate as an online technology platform connecting guests and accommodation providers.

Unless expressly stated otherwise, BharatStey is not the owner, landlord, hotel operator or property manager of every property displayed on the platform.

The relevant host or property operator remains responsible for the accommodation and property-specific services, subject to applicable law and the booking terms.

Customer support

Guests and hosts may contact BharatStey for platform and booking-related support.

Email: bharatstey.site@gmail.com

Phone: +91 96996 62573

Support Hours: Every Day, 9:00 AM to 9:00 PM

For booking-related queries, users should provide their Booking ID, registered mobile number, registered email address and relevant property details where available.

Grievance

Users may submit complaints, disputes or grievances to BharatStey through the available customer support channels.

Email: bharatstey.site@gmail.com

BharatStey will review complaints and provide an appropriate response based on the circumstances, applicable policies and applicable law.

Force majeure

BharatStey or a property host may not be responsible for failure or delay caused by circumstances beyond reasonable control, including:

Natural disasters Floods Earthquakes Severe weather Government restrictions War Civil unrest Epidemics or pandemics Major infrastructure failures Internet outages Utility failures Other extraordinary events

Nothing in this section limits mandatory consumer rights or legal obligations.

Compliance with law

Users, hosts and guests must comply with all applicable central, state and local laws and regulations.

Hosts are responsible for obtaining and maintaining licences, registrations and permissions required for their property and business.

Suspension and termination

BharatStey may suspend, restrict or terminate access to the platform or remove a property where reasonably necessary due to:

Fraud Security concerns False information Policy violations Illegal activity Repeated cancellations Abuse Misuse of the platform Violation of applicable law

Account closure by user

Users may request closure of their BharatStey account by contacting BharatStey.

Certain information may be retained where required for legal, accounting, fraud-prevention, dispute-resolution or other legitimate purposes.

Privacy

Use of personal information is governed by the BharatStey Privacy Policy.

By using BharatStey, users acknowledge that personal information may be processed as described in the Privacy Policy.

Changes to these terms

BharatStey may update these Terms and Conditions from time to time.

The updated version will be published on the BharatStey website with the revised Last Updated date.

Users are encouraged to review the Terms periodically.

Governing law

These Terms and Conditions shall be governed by the applicable laws of India.

Nothing in these Terms is intended to remove, restrict or waive any mandatory consumer rights or protections available under applicable law.

Dispute resolution

Users should first contact BharatStey customer support to attempt to resolve any dispute or complaint.

Where a dispute cannot be resolved through customer support, the matter may be addressed through the appropriate legal or dispute-resolution mechanism available under applicable Indian law.

Jurisdiction: Courts having jurisdiction over Badlapur, Maharashtra, India.

Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

Entire agreement

These Terms, together with the Privacy Policy, Booking Rules and Regulations, Cancellation and Refund Policy, Host Terms and other applicable policies published by BharatStey, constitute the applicable terms governing use of the BharatStey platform, subject to applicable law.

Contact information

BharatStey

Address: D101, Gavdevi Complex, Near Mohan Palms, Badlapur (E), Thane, Maharashtra 421503

Phone: +91 96996 62573

Email: bharatstey.site@gmail.com

Booking Support Hours: Every Day, 9:00 AM to 9:00 PM

Instagram: @bharatstey

Facebook: bharatstey

© 2026 BharatStey. All Rights Reserved.