Customer Support and Grievance Policy

Last Updated: 29/08/2026

We aim to provide a fair and timely process for resolving customer concerns.

For support, users may contact:

Email: bharatstey.site@gmail.com Phone: +91 96996 62573 Business Address: D101, Gavdevi Complex, Near Mohan Palms, Badlapur (E), Thane, Maharashtra 421503

When contacting us, please provide your name, registered email, mobile number, booking ID, property name, date of booking, description of the issue and supporting documents or photographs where applicable.

BharatStey may request additional information to investigate the matter.

We will review complaints and provide an appropriate response based on the circumstances and applicable law.